Tue Mar 15, 2011 5:35 am by hillwalker
I don't like to give input into stuff like this, but I do have useful first hand experience, so I'd be wrong if I didn't.
When things go sideways, and this can be anything, a vehicle accident with injuries, power outages, someone collapsing
in a crowd, any out of the ordinary situation, a few things will happen.
one thing that will happen is that people will be stunned, and they will pause and wait for SOMEONE ELSE to take
action. it is crucially important for someone to take charge in such a situation. A lot has been said over and
over again to the point of nausea about 'sheeple' and all that pejorative crap. But the simple fact is that it
is the herd like actions of groups of people that go a huge distance towards the survival of the herd. Don't
knock it, accept it, and deal with it appropriately.
If you are one of the ones wondering 'why doesn't someone DO something' then you be that someone.
Key points,
Firm, but gentle.
Don't yell at people unless there is immediate, and I mean immediate threat to their life, even then, yelling
at folks who are freaked out will likely only make them freeze up. Don't do it.
Give them clear orders, not instructions, orders. Look them in the eye, point at them with your hand, fingers
extended and together and tell them exactly what to do, in very simple terms.
"You! Move over there"
"You! pick up and comfort that child"
"You! take out your phone and dial 911"
When it's apparent that folks are all staring at you with wild eyes, then, and only then
ask, "Who knows CPR?" or something of that type that implies that there are folks
with Some Training, who Can Do Things. Delegate to them, and let them
do what they are delegated to do. Do not attempt to micromanage.
Don't argue, don't freak out, don't panic, don't scream, And don't coddle,
If there are folks who you can tell need to be coddled, delegate someone
to coddle them.
If someone challenges your lead, (and this works, and I've had occasion to use it
to good effect) then engage them, don't challenge them in return, this isn't a political
election, quickly and firmly delegate authority to them.
"Hey, who put you in charge?"
quickly make eye contact with 2 or 3 others, and order them
"You, you, and you, go with him and check out down that hall, see
if blah blah blah"
It's likely in a real disaster, that some real authoritative leadership will
emerge, but if you are taking the lead, then lead until relieved.
I know first hand of a construction site building collapse a few decades back
where the disaster relief effort was handled and handled very well by a
guy, literally just a bum, who just happened to be there. Seriously.